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This section helps troubleshoot general issues that may occur
while using PurSpeed XL Web Accelerator. Click any of the following
error messages for resolution information.
General Issues when Using PurSpeed XL Web
Accelerator
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Why
does my downstream "Bandwidth Savings Ratio" appear to go below
1.0?
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Why
do some Java-applets (such as certain games on www.pogo.com) not
work?
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I'm
having trouble loading a site. What should I do?
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After
installing PurSpeed XL, I received a message saying Email
Acceleration is disabled. Why did that happen?
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I
can't right-click on an image to get the "Original
Image".
General Issues when Using PurSpeed XL Web
Accelerator
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Why does my downstream "Bandwidth
Savings Ratio" appear to go below 1.0?
Accelerating your bandwidth channel incurs a small amount of
transmission overhead. In most cases, this overhead is negligible
when compared to the actual bandwidth savings provided by
PurSpeed XL Web Accelerator.
However, strange interactions between Internet Explorer and
certain plug-ins (such as the old versions of the Adobe Acrobat
Reader plug-in) may cause documents to be unnecessarily downloaded
twice. It is important to note that this type of behavior occurs
regardless of whether PurSpeed XL Web Accelerator is used. The
Accelerator is merely showing the download statistics in these
situations.
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Why do some Java-applets (such as
certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot
display certain image types (such as 'PNG'). To fix this problem,
simply set your image slider to the maximum
quality level or upgrade to the newest JRE.
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I'm having trouble loading a site. What
should I do?
Try adding the site to PurSpeed XL's Proxy Exclusion List. Click
here
for instructions on completing this operation.
If this doesn't solve the problem, try adding the site to
PurSpeed XL's pop-up blocker Whitelist. Click
here for
instructions on completing this operation.
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After installing PurSpeed XL, I received
a message saying Email Acceleration is disabled. Why did that
happen?
The PurSpeed XL installer has detected software that may
conflict with PurSpeed XL Email Acceleration.
It was determined that the safest way to proceed was to not
install the PurSpeed XL Email Acceleration.
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I can't right-click on an image to get
the "Original Image"?
Some web sites disable the right-click using javascript. On
other sites, the image in question may be a background image. To
see the full quality image, change the image slider to "Full
Quality" and press Ctrl-Refresh in Internet Explorer.
Click here for
instructions on changing the image slider.
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